General Terms & Conditions
1. Booking Procedure
Once you have signed a booking or in the event of making a booking by telephone as in most cases, you authorise our, or our Agents Reservation Clerk to do so on your behalf, accepting these conditions, accompanied by the required flight, hotel or car hire deposit, and The Company has confirmed the booking a contract comes into existence between you and The Company. Bookings may be made by telephone, through the website, or by email, and you are encouraged to do this to ensure that accommodation, flight seats and car hire are available on the dates required. When confirming your booking The Company will issue you with a confirmation invoice showing the balance due, which will be payable not less than ten weeks before the scheduled departure of the aircraft or collection date for your car hire or first nights stay of your hotel booking. Bookings made within ten weeks of the scheduled date must be accompanied by payment in full. If you don't, we reserve the right to treat your booking as cancelled, and you would incur cancellation charges which could be up to 100%. The Company does not accept responsibility for any travel or accommodation arrangements made by you before you have received final confirmation of your booking. N.B. Dominion Travel Limited, hereafter called The Company will take all reasonable care in making arrangements but acts solely as an "Agent for a Principle".
2. The Company's Obligations
The Company has done it's best to ensure that the statements made in its advertising material are correct and we do our utmost best to ensure that the holidays offered are properly arranged and that services, accommodation, car hire and organisations used are reputable. Nevertheless arrangements have to be made substantially in advance and difficulties can, occasionally, arise. Accordingly, while The Company accepts liability for any loss you may suffer as a direct result of negligence of our employees or agents, we do not accept liability for events, or the acts or omissions of people, outside our control. If you are unfortunate enough to suffer any such problems, your holiday insurance may provide a measure of compensation.
3. Holiday Insurance
You must take out holiday insurance providing cover equal to or better than provided under The Company's specially arranged insurance. You attention is drawn to the fact that some of the circumstances which might necessitate you cancelling your holiday are ones which would entitle you to make a claim under the insurance. In such situations this would pay for the cancellation charges which The Company would be entitled to claim as described in the next section. Motor insurance is compulsory and is included in the price of the car hire but is not included as separate cover in the standard holiday insurance. Any non standard motor insurance should be notified in writing to use by the client, at an additional cost.
4. Alterations By The Company
Minor alterations may occur in the details of your holiday (for example aircraft flight times - change to hotel facilities), and we will notify you of such minor changes as quickly as possible. Delays caused by weather conditions, technical transport problems, strikes, industrial action or other circumstances outside of our control (other than specified below) are regarded as minor alterations and no refund or recompense can be given in these circumstances. If any more major material alteration becomes necessary after the payment of your confirmation invoice is due you have a choice of either: A. Accepting the amendments as offered. B. Purchasing another holiday available from us. C. Cancelling your holiday. If you choose A or B we will pay you compensation on the scale shown. If you choose C we will refund you all monies you have paid but no compensation.
Period before scheduled departure[NL]within which a major change is[NL]notified to you or your agent [NL]More than 42 days [NL]15 - 42 days [NL]8 - 14 days [NL]0 - 7 days Compensation[NL]per [NL]person[NL]Nil[NL]£10[NL]£15[NL]£20 Please note that compensation payments do not apply where changes are caused by the reason of war, riots, civil strife, terrorist activity, natural disaster, fire, technical problems to transport, closure of airports and events beyond our control.
5. Cancellation By You
If you or any other member of your party wishes to cancel a holiday (or any part thereof) which is subject of a confirmed booking notice of cancellation must be in writing, must be signed by the person who signed the booking form, or in the event of a credit card booking the card holder, and must be either sent by recorded delivery mail or handed in at Dominion Travel's offices during working hours and written receipt obtained. Please note that the policy of our Principles varies so much that we have a general policy to cover all eventualities. Therefore, all arrangements booked through The Company are "NON-REFUNDABLE" and are subject to 100 per cent cancellation fees, unless otherwise stated on our invoice and therefore insurance is most strongly recommended. No amendments or alterations are allowed once it is confirmed at the time of booking. If possible, an amendment fee over and above whatever our principle(s) charge is levied.
6. Cancellation By The Company
It may be that particular circumstances outside the control of The Company may result in our having to cancel your holiday. In the event of this being necessary, we will inform you as soon as possible, and will offer you the option of either an alternative holiday of at least comparable standard (if available) or a refund of all monies paid less The Company's reasonable expenses. The particular circumstances to which this paragraph applies are hostilities, civil or political unrest, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failures or any other circumstances regarded as Acts of God. The Company may also cancel your holiday at any time after payment of your confirmation invoice if you default in paying the balance due under that invoice.
7. Passports, Visas and Health
The clients shall be fully responsible for ensuring that all necessary travel documents such as passports, visas and health documents are valid. The Company strongly advises clients contact the appropriate authorities. The Company cannot accept any responsibility for any loss caused by faulty personal documentation.
8. Postage
Tickets are normally dispatched by post. Clients are required to collect ticket(s) at Dominion Travel's office usually 10 days before departure, unless other arrangements are agreed. Scheduled tickets are normally sent "Recorded Delivery" at your request but The Company accepts no liability for tickets delayed or lost in the post. All tickets remain the property of Dominion Travel Ltd. We advise ONWARD / RETURN flights are reconfirmed 72 hours before departure. Clients must check-in at the appropriate airport at least 3 hours before departure.
All of these conditions laid down are in addition to those of our Principle(s) and cannot be altered unless in writing (see Cancellation By You).Your contract with us is made on the terms of these booking conditions and is subject to English laws and jurisdiction.
